Yukon Notes

This is a view of downtown Whitehorse from the airport. Just over 20,000 people live here (Except on Sunday afternoon when the only international flight arrives and the population expands by 2.5%). You can walk to downtown: it takes about 15 minutes and you just follow the fence around the end of the landing strip.… Continue reading Yukon Notes

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Paris Notes

Wen and I went to Paris and it rained. Not a gentle mist or a light sprinkle (we live in Seattle; we don’t notice that). No: pounding sheets of rain that soaked you to the bone and swelled the Seine to levels not seen since 1982 and forced the Louvre and Mus√©e d’Orsay to close.… Continue reading Paris Notes

Debunking the “Steve Jobs Ignored Customers” Myth

Today at work we were fortunate enough to have Mark Hurst come in and talk about his updated book¬†Customers Included. It’s all about working backwards from customers’ needs – which is a pretty easy sell in Amazonland (see “Customer Obsession“) – and hence recommended reading. What I most enjoyed about his talk was his thorough… Continue reading Debunking the “Steve Jobs Ignored Customers” Myth

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The Question Being Asked

I went out for lunch with a friend the other day and he told me a story about how they had a session at his workplace to teach people how to communicate effectively. About 10 minutes into the talk, the presenter asked if anyone had the time. Someone said “I think it’s 2:10;” someone else… Continue reading The Question Being Asked

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